Customer Frequently Asked Questions (FAQ)

Use our free and easy fare estimator to find out how much your ride is estimated to cost before you request it . Click Here > select distance and just enter your Pickup address and drop off address , pickup date and time , then reserve now . then on right side of screen you see your fare estimate for Sedan or SUV pickup . please note final price is plus 20% gratuity top of the fare and it’s included to your final booking .

For hourly reservations, after selecting the pick-up and drop-off locations and specifying date and times of the service; you can choose have many hours of rental do you want.

We Also have Flat Rate to SAN / LAX airport , Select Flat Rate Then, choose the date and time of the transfer and select the car class you prefer from the list and complete passenger details and submit .

After you make your reservation, a confirmation email will be sent to your email address you used while making the reservation, including the details of the transfer and total amount of your ride .

If you would not get any email by our side about your reservation please call or text us (858) 688 – 9599

We accept all major credit cards and cash. We cannot accept personal checks or money orders at this time.

You can find the capacity information of each car, which are vary, in our website. Our Sedan fleets can takes up to 3 passengers with maximum 2 checking luggage and 2 small carry on. Our SUV cars can take up to 6 passengers and maximum 6 pieces of luggage . Plase indicate the quantity of special luggage such as golf bags, sports equipment, child seat or fold-able strollers or pets at booking request to make sure we can fit in our car perfectly .

We pick you up at curbside . your driver will be tracking your flight and once you have landed you will receive a text from driver . Please keep your phone on and respond as soon as possible so that our drivers know where to find you!

After you get your luggage , you will come out to the curb and check which Zone you are in. then Please text Zone you standing to your driver ( example ZONE P ) and driver will be there ASAP to pick you up.

If you reserved “Meet and Greet” service, the driver will normally meet you in baggage claim.

Yes , We offer Airport Meet & Greet Service at Arrivals There is an additional fee of $30 for SAN and $40 for LAX Airport . Please note: Meet and Greet services are not available at San Diego airport Terminal  1   due to ongoing construction.

Our rates are calculated per vehicle and your pickup and drop off distance . At the time of booking your reservation, we ask for the number of passengers and luggage to make sure the vehicle size will accommodate everyone safely and comfortably.
we track all our clients’ flights, so we will know if it is late or early. However, please, notify us ASAP if you change your flight with new flight number . also notice there’s $20 extra charge for 12 am to 4 am pickups.

We understand your travel plans may change, so we offer a very simple cancellation policy. Regardless of whether you made your reservation online or by dialing our phone number, just give us 24 hours’ notice prior to your pickup time and we will cancel your pick-up time.

Yes , There’s $20 extra for pickup after 12 a.m and before 4a.m

Yes , you may take your SMALL pet . If any kind of damage happens in the vehicle during the transfer, the company has the right to require compensation.

No . We don’t have it .

Yes. All of our vehicles are guaranteed to never have been smoked in.

Yes, our Drivers are always happy to assist you with loading and unloading your luggage and other items.

CA law requires that child seats be used If you are traveling with a little one who needs a car seat or booster  .
Yes we do offer car seats!  Car seat rides include an additional fee of $15 for each one on the ride fare.
Rides are responsible for Safely installing and uninstalling car seats at the beginning and end of each ride . There’s Limit 1 child seat per car for sedan ride and 2 for SUV Rides.

Looking for a professional, reliable, friendly and safe car service? Look no further than our town car service! We’ve been providing quality transportation to customers in the area for more than 13 years now, and we know exactly what you need.

We’re professional , reliable , friendly and safe car service company with more than 13 years experience . We constantly receive compliments about how friendly and professional our drivers are . There are a few advantages of using a town car service over Uber or Lyft. For one, there is no surge pricing or surprise charges after drop off. This means that you’re always sure of the price you’re paying, and you don’t have to worry about getting hit with an unexpected fee later on.

Last but not least, town car services are often more luxurious than ride-sharing services. This means that we provide a more comfortable and spacious experience, perfect for extended trips or special occasions. This means that you can get where you’re going in comfort and without any inconvenience or stress.

If you’re looking for reliable, affordable town car service with an experienced driver, then you should consider using our service. We offer a wide range of options that are perfect for any occasion.

If you have a question that isn’t answered here, please contact us.